Questions & Answers
About Mactrad Hospitality Services PLtd. in Hyderpora, Srinagar, SrinagarWe would like to introduce ourselves as pioneers of hospitality training &recruitment in Jammu Kashmir and as an Education & Training Firm providing customized Training Solutions with an aim to facilitate organisations like yours develop 'people capabilities' and meet ‘Business Objective’, thereby "Empowering You" to Higher Pinnacles of 'Excellence' &'Success‘.
We work with you and your organization to face challenges and changes of a fast paced world, identify areas for improvement and re-calibration in Process, Methodology, Content and Delivery.
We also bring you valuable skill-training programs in core areas of food and beverage production, F&B Service, Housekeeping , front office and sales and marketing and service that are proven to drive incremental top line performance combined with expert consulting services, on-going support and measurement platforms to increase profits and sustain performance outcomes. Our team includes experts having stupendous academic and industrial experience, who will work in close coordination with your organisation helping you scale new heights as far as sales, standard and guest delight is concerned. We have tailor-made services for your staff working at different verticals and horizontals. We have training programmes for Managers and operational level staff as well as for owners. We work in close collaboration with our clients to identify their precise needs and offer specialized recruitment Solutions while adhering to deadlines
Training classes are tailored to each business. Classes are scheduled when it is convenient for the business and can be split over several days or weeks. The classes listed below offer a guideline and can act as a start to a comprehensive training program.
Guest Focus Training: Training that focuses staff on priorities of Great Customer Service. Unifying any team for consistent delivery of great guest service experiences in all interactions. Training focuses on how to make sure each guest feels wanted.
Food and Beverage Practical Training: From buffet to fine dining our technical training provides a hands on experience that will teach staff how to correctly handle any service situation with ease and confidence.
Hotel and Restaurant Staff Training: Every staff member plays an important role in the sales and success of any business. Training provides a unified customer service driven culture that ensures customer expectations are exceeded, consistently.
Sales Skills Training: Training is focused on what every member of the staff can do to improve bottom line revenues and increase profitability. Taking the customer service experience to a new level driving additional revenues into an existing business.
Securing repeat Business: Engaging the guest: Every customer has the potential to return and bring more business with them. Teaching the staff how they can help secure repeat business will help your business succeed long into the future. By making sure that every guest is impressed, an invite to return is a welcome closing to any customer service experience
Our training programmes include
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