About TBIS in 198-P, Block-B, Bangur avenue, Kolkata

The concept of BPO has covered a long journey. There are various types of business process outsourcing services available nowadays. The industry has also become more flexible than before. The outsourcing services are availed by organization of different sizes. There are various types of BPO companies offering outsourcing services.

A call centre is such a company where the employees either make or receive calls of various customers. There are various reasons behind availing the services of BPO companies. You surely must have received at least once, any call from any telemarketing executive offering you some kind of products and services. This is what happens in the outbound call centers.
An outbound call center mainly emphasizes on telemarketing services. These organizations make people aware of different products and services on behalf of their client. Telemarketing is considered to be better than traditional marketing, which is more costly.

An inbound call center answers the calls of the customers and responds to their queries or complaints. They serve a very important purpose of keeping customers happy except for some exceptional cases. Improper customer care services retard the growth of business. Therefore, inbound executives follow a definite set of rules to answer the customers in the most professional way possible. You will also find many customer support centers where executives don’t have to handle any type of calls. They mainly work on verification of information and updating such information.

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